Cancellation by Customers
Full Refund: Customers are eligible for a full refund if they cancel their booking at least 14 days prior to the scheduled service date.
No Refund: Cancellations made less than 14 days before the scheduled service will not be eligible for a refund.
Important Notice: Hanaset is not responsible for any additional costs incurred by the customer, such as third-party integration fees or other related expenses. We recommend considering this before making a booking.
Cancellation by Hanaset
Alternate Time or Full Refund: If Hanaset needs to cancel a scheduled service, we will either provide an alternate time for the service or issue a full refund of the booking amount.
This policy ensures transparency and fairness, maintaining trust between Hanaset and its valued customers.